- Guidelines & Policies -

Hazardous Waste Guidelines

For the safety of your family, your neighbors and our crews, please DO NOT put the following items in your household trash:

• Fireplace or barbecue ashes (fire hazard)

• Medical waste

• Pool chemicals

• Dead animals

• Automotive oil or antifreeze

• Car or truck batteries

• Firearms, shells or explosives

• Toilet and drain cleaners

• Pesticides

• Small batteries

• Paint, paint thinners and solvents

Due to the hazardous, toxic, flammable or non-biodegradable nature of the above items, they cannot be collected by the regular route truck.  Please call us or your local county government for guidance in safe disposal of the above items we are not allowed to pick up.

Recycling Guidelines

We can recycle the following materials:

• Aluminum cans - rinse and crush 1st

• Newspaper - newsprint only

• Steel cans - rinse and remove lids

• Plastic - only milk jugs, water bottles and soda sized bottles

We can not recycle these materials:

• Aluminum foil

• Styrofoam

• Cardboard

• Plastic bags

• Hazardous materials (see above list)

• Household trash

Please place recycling bins at the curb, regardless of the type of service you receive.  We cannot be responsible for lost or stolen bins.  Replacement cost is $10.00.

Billing Information

• Customers are billed quarterly in advance

• Payment is due upon receipt

• Accounts not paid within 30 days are subject to a finance charge

• Past due accounts are subject to termination of service if payment is not received by the end of the first month of the service quarter

• If there is an error on your account, please contact our office immediately.

• Invalid credit card information or checks returned due to insufficient funds will incur a $25.00 charge

• If you are moving or wish to terminate service, please contact our office immediately.

Billing Policy

• Payment Plans - Robertson is now offering VISA, MasterCard, and electronic payment plans.  Request a Payment Plan Application by calling your local office.  Statements will continue to arrive each quarter.

• Cancellation Policy - Robertson accepts service cancellations ONLY at the end of the quarterly service cycle.  Please call our office if you wish to cancel service.

• Restarting Suspended Service - If your service has been suspended due to a late payment, you MUST CALL your Robertson Sanitation office to RESTART your service.  To restart service, you account must be made current and a $25.00 reinstatement fee must be paid.

Missed Pickups

• If your trash is inadvertently missed, please call our customer service department by noon the next day so we can correct the error.

• If you call after business hours, please the following information in your message:

Name
Address
Telephone #
Type of service missed

• We will not call you back unless there is a problem

• Robertson Sanitation will resolve the problem within 24 hours after notification of the error.

Inclement Weather

• The safe operation of our service vehicles is one of our top priorities.  If we experience inclement weather, we will not jeopardize the safety of the community or our employees.

• We may postpone running our vehicles until management determines that conditions have returned to normal and we can safely operate our trucks.

• Service may be delayed 1 - 2 days due to inclement weather.  Please have your trash out and we come get it as soon as possible.

Copyright 2001 Robertson Sanitation.  All rights reserved
Updated: 11/25/02